Cato Sports

Important: Please read this policy carefully before making a purchase. Different timelines apply to different types of services and products.

1. Overview

CATO SPORTS PRIVATE LIMITED is committed to customer satisfaction. This Return & Refund Policy outlines the conditions under which refunds may be requested for our sports analytics services and products.

2. Service Categories and Refund Eligibility

2.1 Sports Analytics Testing Services

Our sports analytics testing and assessment services include physical fitness evaluation, talent identification, and sports recommendations.

Refund Timeline for Testing Services:

Before Testing: 100% refund available up to 24 hours before scheduled appointment
Day of Testing: 50% refund if cancelled at least 2 hours before appointment
After Testing Begins: No refund available once testing has commenced

2.2 Counselling and Consultation Services

Professional sports counselling and career guidance sessions.

Refund Timeline for Counselling:

48 hours before: 100% refund available
24-48 hours before: 75% refund available
Less than 24 hours: 25% refund available
No-show: No refund available

2.3 Training Programs

Multi-session training programs and coaching packages.

Refund Timeline for Training Programs:

Before program starts: 100% refund up to 7 days before start date
After 1st session: Prorated refund for remaining sessions minus 20% processing fee
After 3 sessions: Prorated refund for remaining sessions minus 30% processing fee
50% or more completed: No refund available

2.4 Physical Products and Equipment

Sports equipment, testing devices, and related merchandise.

Return Timeline for Products:

Return window: 30 days from delivery date
Condition required: Unused, original packaging, with all accessories
Refund processing: 7-10 business days after return received

3. Refund Processing Timeline

Service/Product Type	Cancellation Deadline	Refund Percentage	Processing Time
Basic Testing Package	24 hours before	100%	3-5 business days
Standard Package	48 hours before	100%	5-7 business days
Premium Package	72 hours before	100%	7-10 business days
Physical Products	30 days from delivery	100% (if unused)	10-14 business days

4. Conditions for Refunds

4.1 Eligible Reasons for Refund

Cancellation within specified timelines
Service not provided as described
Technical issues preventing service delivery
Medical reasons preventing participation (with doctor's certificate)
Defective or damaged products
Incorrect product delivered

4.2 Non-Refundable Situations

Services already completed
Late cancellations beyond specified timelines
No-show for appointments
Change of mind after service commencement
Customized products or services
Digital reports and assessments already delivered

5. Refund Process

Step-by-Step Refund Process:

Step 1: Contact us within the eligible timeframe

Step 2: Provide booking/order details and reason for refund

Step 3: Submit required documentation (if applicable)

Step 4: Refund review (1-2 business days)

Step 5: Approval notification

Step 6: Refund processing (as per timeline above)

Step 7: Amount credited to original payment method

6. Cancellation Policy

6.1 Customer-Initiated Cancellations

Customers may cancel services subject to the timelines mentioned above. Cancellation requests must be made through official channels.

6.2 Company-Initiated Cancellations

If we need to cancel services due to unforeseen circumstances:

Full refund will be provided
Alternative appointment will be offered
Additional compensation may be provided for inconvenience

7. Special Circumstances

7.1 Medical Emergencies

In case of medical emergencies preventing participation:

Full refund available with medical certificate
Alternative scheduling options
Extended validity for packages

7.2 Weather-Related Cancellations

For outdoor testing sessions affected by weather:

Free rescheduling to next available date
Full refund if rescheduling not possible
Indoor alternatives may be offered

8. Payment Method-Specific Refund Times

Payment Method	Refund Processing Time	Bank Processing Time	Total Time
Credit Card	3-5 business days	5-7 business days	8-12 business days
Debit Card	3-5 business days	3-5 business days	6-10 business days
Net Banking	3-5 business days	2-4 business days	5-9 business days
UPI/Wallet	2-3 business days	1-2 business days	3-5 business days

9. How to Request a Refund

To request a refund, please contact us with the following information:

Full name and contact details
Booking/Order reference number
Service/Product details
Reason for refund request
Preferred refund method
Supporting documents (if applicable)

10. Dispute Resolution

If you are not satisfied with our refund decision:

Escalation to senior management
Independent review process
Mediation services
Consumer court proceedings (as per Indian law)

Refund Support Contact

Email: catosports@gmail.com (Subject: Refund Request)

Phone: +91 9893559552

Address: E-2/365, ARERA COLONY, G/F ARERA COLONY, Bhopal, Bhopal, Madhya Pradesh, 462016

Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST

Response Time: 24-48 hours for refund requests

Last updated: June 22, 2025

Return & Refund Policy